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TERMS OF SERVICE

By purchasing a Digital Course (the “Program”) with or without a Group Coaching element (“Group Coaching”), Membership (“Membership”) or other digital content (“other Digital Content”) from Helen Davis trading as One Step Forward (the “Company,” “we,” or “us”), you and the Company agree to the following legal terms and conditions, without modification, and you acknowledge reading them:

1. Access To Company Programs

The Program and/or Membership include, but are not limited to course content, written content, recorded video and/or audio content, live and/or pre-recorded calls, and/or discussions in Program and Membership related forums (collectively, “Materials”).

The Program and Materials may only be accessed by you – the individual who is the customer on record with the Company. You agree that the Program and Materials, including any usernames or passwords, may only be used by you as permitted herein and may not be sold or distributed without the Company’s express written consent.

Your access to the Program and/or Membership may be revoked for failure to abide by these Terms of Service or for failure to make timely and full payments to the Company for your purchase of the Program or Membership.

Each product is for individual registration only. Access will be cancelled if more than 1 (one) person is found using the product and a refund will be denied.

The participant will not have access to the program after the Program End Date or Cancellation or termination of service (any product or program).

In all programs, online courses, digital products and coaching “Lifetime Access” refers to the lifetime of that product on that platform. We reserve the right to withdraw and/or retire digital products and services (free or paid) at any time.

2. Account Creation

In order to access the Program or Membership, you may be required to provide information about yourself including your name, email address, telephone number, username and password and other personal information. You agree that any such information you provide will always be accurate, correct and up to date.

3. Our Intellectual Property

You agree that the Program and Materials contain proprietary information that is owned by the Company and is protected by copyright, trademark and other applicable intellectual property laws. You will not use the Program or Materials in a manner that constitutes an infringement of the Company’s rights or that has not been authorised by the Company. The use of the Company’s Program or Materials, except as permitted herein, is strictly prohibited and infringes on the intellectual property rights of the Company and may subject you to civil and criminal penalties, including possible monetary damages, for infringement of the Company’s intellectual property rights.

The Company grants you a limited, personal, non-exclusive, non-transferable licence to access the Program and Materials for your own personal and non-commercial use. Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, sell, distribute, duplicate, lease, reproduce, create derivative works of, reverse engineer, alter, enhance or in any way exploit any of the Program or Materials in any manner or medium (including by email or other electronic means). You shall not remove any copyright notice or author designation from any part of the Program and Materials.

4. Customer Feedback

Without your prior permission, you agree that the Company has the right to use your feedback whether in the form of emails, surveys, comments, discussions in Product related forums, calls, video calls, or otherwise, for the purposes of marketing or promoting the Program.

5. Lawful Purposes

To access or use the Program or Membership, you must be at least eighteen (18) years old and have the requisite power and authority to enter into these Terms of Service. You may use the Program or Membersfor lawful and legitimate purposes only. You agree to be financially responsible for all purchases made by you, You shall not post or transmit through the Program any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libellous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes or instructions, which encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law.

6. Refusal Of Service

We may at any time change or discontinue any aspect or feature of the Program or Membership, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

We reserve the right to immediately remove you from the Program or Membership without refund if you violate these Terms of Service.

7. Errors, Inaccuracies And Omissions

Information provided about or in the Program, Membership or Materials is subject to change. The company makes no representation or warranty that the information provided, regardless of its source, is accurate, complete, reliable, current or error-free.  The Company disclaims all liability for any inaccuracy, error or incompleteness in the Program, Membership or Materials.

8. Relationship Of The Parties

You agree that Company is acting as an independent contractor and that no partnership or joint venture is created between us.

9. Bones For LifeⓇ  online courses, classes and Membership

a) Safety and Risk

Our online Programs and Memberships can be a fantastic addition to your health and wellbeing programme. When you purchase a product or service from us, you are agreeing to the following: that you are fully responsible for your own health and safety as you participate in this medically unsupervised program.

You will adhere to the guidelines for participation which include:

    • Following the direction of your physician or healthcare professionals.
    • Moving with minimum effort which may sometimes mean moving only in your imagination.
    • Stopping any movement that causes you to feel sick, dizzy, light-headed or any pain or unusual discomfort.
    • Never move with force or strain.

You affirm that you alone are responsible for deciding whether to participate in the Program or class and participation is at your own risk. You hereby agree to irrevocably release and waive any claims that you may have now or have hereafter against Company. By purchasing any online Program from Company, you agree to the above.

b) Online Course Fee and Payment Schedule

You agree to make timely and full payments to the Company for the Program (regardless of whether you selected to pay for the Program in full or with a payment plan).

Prices are inclusive of any applicable value added tax or other sales tax.

You authorise the Company to automatically charge the payment method for any and all Program balances owed, and you agree to keep this information current and up-to-date with the Company. If any payment is insufficient or declined for any reason, the Company may revoke your access to the Program.

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

Participant authorises the Company to automatically charge the payment method for any and all Program Fee balances owed and agrees to keep this information current with the Company. If any payment is insufficient or declined for any reason, the Company may remove Participant from the Program and shall have no liability in that regard.

The Program Fee includes:

    • Access to the membership portal for the duration of enrolment
    • Private Facebook group access

The Program Fee does NOT include:

    • One to one coaching
    • Coaching via direct messaging, telephone or internet call

For Participants Paying in Full:

Payment Schedule: Participant must pay the full Program Fee to the Company. Failure to pay the Program Fee will result in Participant forfeiting their admission into the Program.

For Participants Selecting a Payment Plan option:

Payment Schedule: By making an Initial Payment to the Company (“Initial Payment”) you agree to the T&Cs.

The remaining monthly instalments must be paid each consecutive month starting 30 days after Initial Payment until the Program Fee is paid in full. 

c) Membership Fees and Payment Schedule

The price charged for our Membership may vary depending on how and when an individual signed up. You agree to pay the monthly price (or annual equivalent) agreed between us for the duration of your membership and we agree not to increase it while you remain a Member. 

Prices are inclusive of any applicable value added tax or other sales tax.

When you subscribe to the Membership, that payment may not cover other Courses of Services, for which we will ask you to pay either by addition to your membership fee or by a single payment.

Banking charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.

All money paid by you to us is non-refundable and cancellation and/or termination of this agreement by you or us at any time for any reason will not entitle you to a refund of money paid for any Service.

The Membership Fee includes:

      • Access to the membership portal for the duration of enrolment
      • Access to live classes and calls included as part of the Membership (on Zoom or any alternative platform chosen by the Company)
      • Access to replays of such live content where available
      • Private WhatsApp group access

The Program Fee does NOT include:

      • One to one coaching
      • Coaching via direct messaging, telephone or internet call

For Members Paying a Monthly Subscription:

You agree to commit to an initial Membership period of three (3) months (the “Initial Period”) and to make timely and full payments to the Company for the Membership during that Initial Period.

After the completion of the Initial Period, you agree to continue to make timely and full payments to the Company for the duration of your Membership. 

After the end of the Initial Period, you may cancel your Membership at any time with no notice period. Membership will terminate at the end of the period already paid for.

You authorise the Company to automatically charge the payment method for any and all Membership fees owed, and you agree to keep this information current and up-to-date with the Company. If any payment is insufficient or declined for any reason, the Company may revoke your access to the Membership and shall have no liability in that regard.

If your Membership is terminated for this reason or any other by us, or if you choose to cancel your Membership, and you subsequently choose to rejoin the Membership, you agree to do so at the current market rate and understand that you are no longer eligible for any lower rates previously agreed between us.

For Members Paying an Annual Subscription:

At least four (4) weeks before expiry of the period for which you have paid, we shall send you a message to your last known email address to tell you that your Membership is shortly to expire and to invite you to renew. An invoice for a new period of our Membership will be included.

At any time before expiry of your membership, you may access your personal information and cancel renewal.

At expiry of your Membership we shall automatically take payment from your credit card of the sum specified on the invoice sent earlier and shall confirm the renewal of your Membership for a further 12-month period by sending you an email message.

Termination of this agreement by you or us at any time for any reason will not entitle you to a refund of money paid.

Substitutions 

Changes or substitutions cannot be made to the program participant.

10. Participant’s Conduct 

Participant agrees to conduct themselves in a dignified and professional manner and shall not engage in any activity that is detrimental to the health, safety and welfare of other Program or Membership participants and attendees. Participant acknowledges and agrees that the Company reserves the right to remove Participant from the Program or Membership, without reimbursement, if Company, in its sole discretion, determines that Participant’s behaviour creates a disruption or hinders the Program or Membership, or the enjoyment of the Programor Membership by other participants.

The Program or Membership may only be accessed by the Participant – the individual who is the customer on record with the Company. The Program or Membership, including any usernames or passwords, may only be used by Participant as permitted herein and may not be sold or distributed without the Company’s express written consent.

11. Confidentiality

Participant understands that given the group elements of this Program or Membership, the information provided or shared with the Company or other participants, whether, in the form of comments, discussions in Program or Membership related forums, coaching calls, webcasts, or otherwise are not confidential. Our expectation of the Participants is that our group calls will be kept confidential.  We do not take responsibility for the Participant’s intellectual property.

12. Release 

Participant agrees that the Company may use any images, audio recordings or video recordings of Participant obtained while enrolled in the Program or Membership. Participant waives any right to payment, royalties or any other consideration for the use of such images, audio recordings or video recordings. Participant waives the right to inspect or approve the finished product, including a written or electronic copy, wherein the Participant’s likeness appears. The Company is hereby held blameless and released and forever discharged from all claims, demands, and causes of action which Participant, their heirs, representatives, executors, administrators, or any other persons acting on Participant’s behalf or on behalf of the Participant’s estates have or may have by reason of this authorisation.

 13. Intellectual Property

All intellectual property rights in and to the Program, the Program content, and all materials distributed at or in connection with the Program or Membership are owned by the Company or the Program or Membership partners presenting during the course of the Program or Membership. The participant will not use or reproduce or allow anyone to use or reproduce such content or materials displayed at, distributed at or provided in connection with the Program or Membership for any reason without the prior written permission of the Company.

14. Disclaimer of Warranties

The Company gives no warranties with respect to any aspect of the Program or Membership or any materials related thereto or offered in connection with the Program or Membership and, to the fullest extent possible under the laws governing this Agreement, disclaims all implied warranties, including but not limited to warranties of fitness for a particular purpose, accuracy, timeliness, and merchantability. The participant accepts and agrees that they are fully responsible for their progress and results and that the Company offers no representations, warranties or guarantees verbally or in writing regarding Participant’s future health, wellbeing or results of any kind.  

The Company does not guarantee that Participant will achieve any results using any of the ideas, processes, activities or recommendations presented through the Program or Membership, and nothing in the Program or Membership is a promise or guarantee to Participant of such results.

15. Force Majeure

The Company shall not be liable for any failure of, or delay in the performance of this Agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes, death or labour disputes, embargoes, government orders or any other force majeure event. Upon the occurrence of any force majeure event, the Company relying upon this provision shall give written notice to the other party of its inability to perform or delay in completing its obligations.

16. Governing Law; Venue; Dispute Resolution

This Agreement shall be governed by the laws of the United Kingdom and any disputes arising from it must be handled exclusively in the United Kingdom. Parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by mediation.  Parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures. If any legal action or other proceeding is brought for the enforcement of the Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of the Agreement, the prevailing party shall be entitled to recover reasonable legal fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

17. Entire Agreement: Waiver

This Agreement constitutes the entire agreement between the Participant and the Company and supersedes all prior and contemporaneous agreements, representations, and understandings between the Parties. No waiver of any of the provisions of the Agreement by the Company shall be deemed, or shall constitute a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the Company.

18. Effect of Headings

The subject headings of the paragraphs of the Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

19. Severability

If any term, provision, covenant, or condition of the Agreement is held by an arbitrator or a court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

20. Refund Policy

Refunds of digital online learning programs:

We believe in our Program and are proud to stand behind our content. Your satisfaction is important to us. We want you to be satisfied with your purchase, but we also want you to give your best effort to apply all of the strategies in our programs.

With Introduction to Bones for Life, ongoing Bones for Life courses and our Membership there is a strict no-refund policy. By using and/or purchasing any of our Programs, Memberships, Products, Services or Materials, you understand and agree to this refund policy.

21. Revisions

These Terms of Service may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms of Service to which you are bound.

For email support on this policy please contact: admin@onestepforward.today

Last updated: August 2024